Money back guarantee: The 14-day money back guarantee is available for new and existing cable customers taking a new service. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. You may choose to receive a paper bill instead. Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 13p per month, made payable to Virgin Media Payments Ltd. For the full terms and conditions please click here. You can find out more details on the Early Disconnection Fee and process by visiting the Legal Stuff section of the website here. The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. What if I cancel or move home? If you cancel during the minimum period you may need to pay an Early Disconnection Fee, including where you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. Please check your basket for details of the minimum period that applies to the services you have chosen. We call this a minimum period, minimum term or minimum commitment period but they mean the same thing. What is a minimum period? When you take a service from us you will be agreeing to commit to taking that service for a minimum amount of time (e.g. A minimum period applies to the services, please check basket for details. Subject to survey, network capacity and credit check. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Prices may change at any time during the contract.
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